Refund Policy

Every DoodleReel video uses paid AI compute — script writing, narration and dozens of illustrations — the moment it is produced. That cost cannot be recovered, so our refund rules are based on whether you have used the Service. This policy is part of our Terms of Service.

1. When you can get a refund

• New subscription, nothing produced yet. If you request a refund within 7 days of your first payment for a plan and you have not submitted any video for production during that period, we refund that payment in full.
• Billing errors. If you were charged twice, or charged after you canceled in time, we refund the incorrect charge.
• Our fault. If a paid feature was unavailable for most of your billing period because of a fault on our side, contact us and we will offer a fair partial refund or credit.

2. When refunds are not available

• Any billing period in which you submitted one or more videos for production, including videos you later deleted.
• Renewal payments (monthly or yearly) if you forgot to cancel before the renewal date. You can cancel at any time to stop the next renewal.
• Yearly plans after the first 7 days, or after a video was produced — whichever comes first. Yearly plans are not refunded pro rata.
• Unused weekly allowances, which do not roll over and have no cash value.
• Free credits, free videos from invite links, referral rewards, promotional periods and discounts.
• Dissatisfaction with the style, wording, facts or creative choices of AI-generated content. Use the scene-edit feature, retry, or a new topic instead.
• Results on YouTube or any other platform, such as views, subscribers, monetization or channel decisions.
• Accounts suspended or terminated for breaking our Terms, including abuse of free credits or referrals.

3. Failed videos

If a video fails because of a problem on our side, it does not count against your allowance and you can retry it from the video page at no cost. This is the remedy for failed renders; failed renders are not refunded in cash.

4. Canceling

• You can cancel at any time from your billing page. Cancellation stops future renewals.
• You keep access to your plan until the end of the period you already paid for. We do not refund the remaining days.
• Your videos stay in your account after cancellation, subject to our Privacy Policy. Download anything you want to keep.

5. How to request a refund

• Email support@doodlereel.app from your account email, with the date of the charge and the reason.
• We answer within 5 business days. Approved refunds go back to the original payment method through our payment provider and usually arrive within 5–10 business days, depending on your bank.
• When a refund is issued, the related plan, allowances and any rewards it unlocked are canceled.

6. Chargebacks

Please contact us before opening a chargeback or payment dispute — it is the fastest way to solve a problem. If a chargeback is opened, we may suspend the account while it is reviewed, and we may provide the payment provider with records of your usage, such as the videos produced.

7. Your statutory rights

By starting production of a video, you ask us to begin delivering the digital service immediately, and you acknowledge that, where the law allows, this means you lose any statutory right to withdraw from that part of the purchase. Nothing in this policy limits rights you have under mandatory consumer-protection law in your country (including, where it applies, the Israeli Consumer Protection Law). Where such law gives you a right that this policy does not, the law prevails.